Microsoft cannot guarantee that these problems can be solved. These problems might require that you reinstall the operating system. Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. Press Windows R, type the following command, and then press Enter: These steps aren't necessary in Lync 2013 because the steps that were previously mentioned that delete sign in information removes the certificates automatically.įlush the DNS cache. Try to sign in to Skype for Business Online again, and then type your new set of credentials. Locate the set of credentials that's used to connect to Skype for Business Online.Įxpand the set of credentials, and then select Remove from Vault. Open Control Panel, and then click Credential Manager. If you're running Windows 7, remove the user's stored credentials in Windows Credential Manager.If you can't sign in to Skype for Business Online, go to step 2. Delete the certificate and try to sign in to Skype for Business Online.Verify that the certificate is present and that it isn't expired.Sort by the Issued By column, and then look for a certificate that's issued by Communications Server.Expand Personal, and then expand Certificates.To do this, press Windows R, type certmgr.msc, and then click OK. Delete the certificate in Windows Certificate Manager.To delete a personal certificate, follow these steps: #How to sign in to skype business passwordBe aware that when the user clicks Save Password in Lync 2010, this action also saves the certificate in Windows Certificate Manager. #How to sign in to skype business downloadIf you're using Lync 2010, delete the Skype for Business Online personal certificate and then download a new one.
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